1. Introduction

OnlineCoaching ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our Platform.

Personal Information

• Account information (name, email, password)
• Profile information (photos, bio, credentials for coaches)
• Payment information (processed securely through Stripe)
• Communications between users on the Platform

Usage Data

• Device information (IP address, browser type, device type)
• Usage patterns (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Analytics data (Google Analytics with consent)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Platform services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your requests and provide customer support
• Analyze usage patterns to improve user experience

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Platform.

Essential Cookies

These are necessary for the Platform to function and cannot be disabled. They include authentication, security, and preference cookies.

Analytics Cookies

With your consent, we use Google Analytics to understand how users interact with our Platform. You can opt out at any time through our cookie consent banner.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (Supabase for database, Stripe for payments, Google Analytics)
• Other users as necessary for Platform functionality (coach-client connections)
• Law enforcement when required by law
• Professional advisors and service providers under confidentiality obligations

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure authentication, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 90 days, except where we are legally required to retain certain information.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

9. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, contract performance, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Our Platform is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or Platform notification. The updated policy will be effective immediately upon posting.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us through your account dashboard or at the contact information provided in your account settings.